I've noticed in a lot of retail jobs that employees or customer service representatives act like jerks. Sometimes they don't treat you right, and have that same emotionless look on their faces.
What do you think drives them to be this way? Is it the company and their bosses giving them a hard time? Are they having a bad day or did something bad happen to them? Based on what I know, employees of any retail job are not supposed to let their emotions get in the way of providing good customer service. Unfortunately, I've seen bad attitudes all the time from managers to the cashiers. But, obviously it's human nature that we all can't be positive when someone gives us crap. Also, I've read that the big bosses at certain phone companies give their customer service reps a hard time. Perhaps this is one of the reasons that leads them to being what I described above? Please share some of your encounters with specific companies, whether you were the employee, manager, or a customer. It doesn't even have to be retail. It can be jobs/stores/restaurants in general.