Okay so, first off I'd like to say hello .. >> And if you take the time to read this LOL thank you ~ I guess I could use some advice ;-;
OKAY SO. I work at a resturaunt that is open 24/7 and I normally work nights (10pm-7am). And where I work we only have one person in the back (Kitchen-to cook the food and such) and someone in the front (handling money and dealing with customers). So, i work in the front and some girl was working in the back last night. She's fairly new so, she can make mistakes but... this time LOL I think she might have gone a little too far.
This man came through the drive through and ordered a burger that takes 5 mins to make (way longer than the rest since it's a different type of meat) and what happened was.. he asked for nothing on it but lettuce. So, i punched that in so the girl in the kitchen could make it.. >>
5 mins later i get some angry dude at my window when I'm trying to hand another customer their change through the drive through and he's like "WTF I ASKED FOR NOTHING BUT LETTUCE. NOT EVERYTHING BUT LETTUCE" and I was thinking about three things at this time. One of them was "Sir, you need to calmmmm down >___>" and two "I'm going to kill the girl in the kitchen..." and the third "How am I supposed to give this lady her change back when this dude is standingg in the way" LOL. Sooo I told him i was sorry (even though it wasn't my mistake) and took it back to the girl in the kitchen and asked her to remake it. This time... i explained it ever carefully.. (even though it shouldn't be that hard to understand.. even for someone who's new. XD)
So, my job... it to pack the food and hand it to customers, among other things like cleaning and handling money of course. So, I took the wrapped burger, put it in a bag and handed it back to the man saying sorry again.
This is the best part...
Tell me how he opens it infront of me and he's like "WHERE THE HELL IS THE MEAT?!!??" literally screaming in my face.. almost coming in through the window. LOL I was like "oh... my god... how do you forget meat in a burger that takes 5 mins extra to make .. jsut cause of the meat!?" <-- in my head of course. At this time.. I seriously wanted to throw something and the man since he was literally in my face screaming. Not realizing that I had nothing to do with his foods mistake LOL
Though, i'll have to admit. If someone messed up that bad on my food i'd be extremly angry as well... but I wouldn't yell at a tiny female, with my eyes almost popping out of my head when it's not her fault in the first place >> ...
Soooooo ~ I'm going to be honest and say I was a bit scared. Since it was 4am and there was no one around at all besides the people in the line for the window (which was no help cause they just locked their car doors and rolled up their windows.. LOL)... So then he threw the burger.. well, the bread and lettuce.. LOL (it almost hit me) and told me to give him my managers numbers and he wanted his money back and so on. He was a freak and I'm almost 100% sure he just escaped from the insane asylum. ROFL
Anyway! That was my horrible night, hope you have some entertainment from reading this xD! So here's the part where i need advice.. What should i do about that girl? Should I just tell my manager that I can't work with her anymore? o__o" I feel horrible because I don't want to be a snitch. ;-; But I have no patience to work with people that slow ROFL she was messing up orders ALL night. Just most people weren't insane about it. XD